Frequently Asked Questions
Road-use rules depend on the model, power configuration and country. Standard EU pedal-assisted bicycles generally fall within the 250W continuous-rated-power and 25 km/h assistance limits. Higher-powered ORZEL models may fall outside the normal pedelec category and can require additional approval, registration, insurance or restricted use depending on local regulations. Always check the rules in your country before riding on public roads.
Dual-motor drive sends power to both wheels rather than relying on a single driven wheel. On models such as the K17, this provides stronger acceleration, additional traction and more assistance on hills, loose surfaces and demanding routes. It is especially useful for riders who prioritise climbing ability and mixed-terrain performance over lightweight city-bike simplicity.
The K17 is designed for riders who want strong dual-motor assistance, high battery capacity and confidence across mixed terrain. Its dual 1000W motors, 48V 25Ah battery, 26 × 4.0-inch fat tyres, full suspension and 150 kg maximum load make it particularly suited to hills, longer rides, rougher roads and riders who prefer a substantial, high-powered e-bike.
ORZEL e-bikes purchased through XVELO include warranty support based on ORZEL's applicable manufacturer warranty terms. Key components including the frame, motor, battery, controller, display, charger and major electrical components are covered for 1 year against qualifying manufacturing defects. For products purchased from XVELO, contact XVELO first and our team will assist with diagnosis and the applicable warranty solution.
About ORZEL
About ORZEL
ORZEL builds performance-focused electric bikes for riders who want more power, more traction and greater freedom beyond smooth city streets. Its range combines high-output drive systems, large-capacity batteries, suspension and distinctive industrial styling, with models designed for everything from powerful everyday riding to demanding mixed-terrain use.
Rather than focusing solely on lightweight urban commuting, ORZEL develops machines around climbing ability, stability, long-range performance and confident control on less predictable surfaces.
Power Where It Matters
ORZEL's approach starts with the drivetrain. Models such as the K17 use a dual-motor system to provide stronger acceleration and additional traction when climbing, starting under load or riding across loose and uneven surfaces.
The K17 pairs two 1000W motors with up to 100Nm of combined torque, giving riders a noticeably different riding experience from a conventional single-motor commuter e-bike.
Built for Mixed Terrain
Power alone is not enough on rougher routes. ORZEL combines wide tyres, suspension, strong braking systems and high-capacity batteries to create bikes that feel more planted across gravel roads, broken pavement, hills and recreational trails.
On the K17, 26 × 4.0-inch fat tyres, front and rear suspension, hydraulic disc brakes and a 48V 25Ah battery work together to support longer rides and more demanding terrain.