How can we help you?

Standard delivery takes 5–10 business days across Europe. You'll receive a tracking number via email as soon as your order ships. Most orders arrive within 7 days.

We currently offer free standard shipping to 25 EU countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your country is not listed, please contact us at support@xvelogo.com before ordering to check whether an alternative delivery option is available.

Every e-bike and scooter comes with a 2-year manufacturer warranty covering the frame, motor, battery, and electronic components. Contact our support team and we'll arrange a repair or replacement at no extra cost.

Return periods vary by brand. DUOTTS and OOTD products have a 30-day return request period, while OneSport, APEFOX, ZAWES and 79BIKE products have a 14-day return request period after delivery.

Products may be inspected and lightly tested where permitted, but should be returned with all supplied accessories and suitable protective packaging. Deductions may apply for excessive use, damage or missing parts. Return shipping for non-defective voluntary returns is generally the customer’s responsibility, while eligible damaged, defective or incorrect items are handled at no return-shipping cost to the customer.

Please see our full Return Policy for the conditions that apply to your brand and order.

Yes. We offer flexible installment plans through Klarna. Split your purchase into 3 interest-free payments at checkout.

Once your order ships, you'll receive a tracking number by email. You can also visit our order tracking page to see real-time delivery status.