Conditions & Terms

Xvelogo Terms & Conditions

Last updated: 2026

Welcome to Xvelogo (“we”, “our”, or “us”), an authorized online retailer of electric bicycles and related products. These Terms & Conditions (“Terms”) govern your access to and use of xvelogo.com (the “Site”), any content, functionality, and services offered on or through the Site, including products sold through the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Site.

1. Eligibility

You must be at least the age of majority in your jurisdiction to purchase products from the Site. By placing an order, you represent and warrant that you meet this requirement.

2. Orders & Acceptance

  • All orders placed through the Site constitute an offer to purchase products subject to these Terms.

  • Receipt of your order confirmation does not signify acceptance of your order by Xvelogo.
    Acceptance of your order and formation of a sales contract between you and Xvelogo occurs when we dispatch the product to you.

  • Xvelogo reserves the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud.

3. Pricing & Payment

  • Prices displayed on the Site are in EUR unless otherwise indicated.

  • Prices are subject to change without prior notice.

  • All payments must be made in accordance with the payment methods available on the Site.

  • You agree to provide current, complete, and accurate purchase and payment information.

4. Shipping & Delivery

Shipping terms, fulfillment locations, delivery timelines, and related charges vary by the brand of the product you order.
Please refer to our Shipping Policy for detailed brand-specific shipping information.

Delivery dates provided on the Site are estimates only and are not guaranteed.

5. Returns, Refunds & Warranty

Returns, refunds, and warranty are governed by each respective brand’s official policy.
Please consult our Return & Refund Policy and Warranty Policy for details appropriate to your purchase.

6. User Accounts

  • You may be required to create an account to place an order or use certain Site features.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to accept responsibility for all activities that occur under your account.

7. Use of the Site

You agree not to:

  • Use the Site for unlawful or prohibited purposes

  • Interfere with the Site’s operation

  • Upload or transmit viruses or malicious code

  • Attempt to gain unauthorized access to any portion of the Site

8. Intellectual Property

The Site and its entire contents, features, and functionality are the exclusive property of Xvelogo or its licensors and are protected by applicable intellectual property laws.

You agree not to copy, reproduce, distribute, or create derivative works from the Site content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Xvelogo shall not be liable for indirect, incidental, special, consequential, or punitive damages.

  • Our total liability for any claim arising out of or relating to these Terms or the products sold shall not exceed the amount paid by you for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Xvelogo and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Site or violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with applicable European Union consumer protection laws and the laws of the jurisdiction where the product is fulfilled, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms shall be resolved through good-faith negotiation. If unresolved, disputes may be brought in competent courts consistent with applicable EU law.

12. Changes to Terms

Xvelogo reserves the right to update or modify these Terms at any time without prior notice.
Changes will be effective when posted on the Site. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact:

Xvelogo Support
📧 Email: support@xvelogo.com
🌐 Website: www.xvelogo.com