Shipping Policy

Shipping Policy

Last updated: 2026

Xvelogo is an authorized retailer of selected electric bicycle brands, including OOTD, DUOTTS, and ONESPORT.
Shipping terms, fulfillment locations, and delivery timelines may vary depending on the brand and model purchased.

This Shipping Policy applies only to orders placed directly on xvelogo.com.

1. General Shipping Information

  • Orders are fulfilled from brand-authorized warehouses, primarily located within the European Union

  • Shipping timelines and carriers are determined by the respective brand

  • Estimated delivery times are provided for reference and are not guaranteed

  • Customers will receive tracking information once the order has been dispatched

Shipping availability may vary by destination country or region.

2. Brand-Specific Shipping Policies

ONESPORT

  • Orders are shipped from EU warehouses

  • Estimated delivery time: 3–7 business days, depending on destination

  • Tracking information is provided once the order ships

  • Remote or island regions may require additional transit time

Shipping timelines follow ONESPORT’s official shipping policy.

OOTD

  • Orders are shipped from brand-designated EU warehouses

  • Estimated delivery time: 5–10 business days after dispatch

  • Delivery time may vary based on stock availability and destination

  • Tracking information will be sent once the order is shipped

OOTD shipping terms apply as per the manufacturer’s official policy.

DUOTTS

  • Orders are shipped from EU warehouses or regional fulfillment centers

  • Estimated delivery time: 5–10 business days

  • Some models or destinations may require longer processing time

  • Tracking details are provided after dispatch

DUOTTS shipping terms apply according to the brand’s official shipping information.

⚠️ Important:
Shipping timelines, warehouse locations, and carrier selection are determined by the brand manufacturer, not by Xvelogo.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays may be processed on the next business day

  • Processing time may vary during peak seasons or promotional periods

4. Shipping Costs

  • Shipping costs (if applicable) are displayed at checkout

  • Free shipping eligibility varies by brand, product, and destination

  • Additional charges may apply for remote areas or special delivery requirements

Any applicable shipping fees will be clearly shown before payment.

5. Delivery Delays

Xvelogo is not responsible for delivery delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete shipping information provided by the customer

In such cases, Xvelogo will assist in coordinating with the brand or carrier where possible.

6. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information

  • Failed deliveries due to incorrect addresses may result in additional shipping charges

  • Re-shipping fees may apply depending on the brand’s policy

7. Damaged or Missing Shipments

Please inspect your package upon delivery.

If your order arrives damaged or with missing items:

  • Contact Xvelogo Support within 7 days of delivery

  • Provide photo or video evidence of the issue

  • Xvelogo will coordinate with the brand to resolve the issue

Resolution may include replacement parts, reshipment, or refund depending on the situation.

8. Contact Information

For shipping-related inquiries, please contact:

Xvelogo Support
📧 Email: support@xvelogo.com
🌐 Website: www.xvelogo.com