Warranty Policy

Last updated: 21 September 2026

XVELO is an authorised retailer of selected electric mobility brands, including OOTD, DUOTTS, APEFOX, ZAWES, 79BIKE, OneSport, Bodywel, PASEBIKE and ORZEL.

For eligible products purchased directly from xvelogo.com, XVELO provides warranty support based on the applicable manufacturer’s official commercial warranty terms for the relevant brand, product type and component.

Warranty periods are not the same for every brand or component. A Product described as having a warranty of “up to two years” may contain electrical, mechanical or consumable components with shorter warranty periods.

XVELO is the customer’s primary point of contact for warranty claims relating to Products purchased through xvelogo.com.

This Policy applies only to eligible Products purchased directly from xvelogo.com.

---

1. General Warranty Coverage

The manufacturer commercial warranties described below cover confirmed defects in materials or workmanship arising during normal, intended use of the Product.

Unless otherwise stated:

• the warranty period begins on the date of delivery;
• proof of purchase is required;
• coverage applies to the original purchaser;
• the Product must have been assembled, used, charged, stored and maintained in accordance with the applicable owner’s manual;
• the cause of the fault must be diagnosed before warranty coverage is confirmed;
• repair or replacement does not restart the original manufacturer commercial warranty period;
• XVELO does not provide an additional commercial warranty beyond the applicable manufacturer warranty unless expressly confirmed in writing.

If a product page or order confirmation provided more favourable warranty terms when the order was placed, those more favourable written terms will continue to apply.

---

2. OOTD Warranty

Warranty periods

Wheel, rim, tyre, tube, grip and other consumable-component coverage applies only to manufacturing defects or damage present at delivery. Normal wear and punctures are not covered.

OOTD warranty service

OOTD normally uses a parts-first warranty process. For an approved claim, XVELO may:

• provide troubleshooting assistance;
• send an approved replacement component;
• provide installation guidance;
• arrange further repair assessment if a replacement component does not resolve the problem.

Under OOTD’s current manufacturer commercial warranty, each covered component is generally eligible for one free replacement during its applicable warranty period.

Customer-arranged repair invoices are not reimbursed unless XVELO approves the repair and maximum reimbursable amount in writing before the repair is performed.

Visible shipping damage should be reported to XVELO within seven calendar days of delivery.

---

3. DUOTTS Warranty

Warranty periods

Consumable-component coverage is limited to defects present on arrival. Normal wear, punctures and damage caused through use are not covered.

DUOTTS warranty service

For an approved manufacturer warranty claim, the available solution may include:

• troubleshooting or adjustment guidance;
• repair of the affected component;
• a new, refurbished or functionally equivalent replacement component;
• return for repair where a parts-first solution is not reasonably sufficient;
• another solution approved by DUOTTS and XVELO.

DUOTTS commercial warranty coverage does not normally apply to delivery, rental, fleet or other commercial-use vehicles unless separate written terms have been agreed.

Visible shipping damage should be reported within seven calendar days. The original packaging must be retained if inspection is required.

---

4. APEFOX Warranty

APEFOX uses different commercial warranty periods for electric bicycles and electric scooters.

APEFOX electric bicycles

The following listed components are covered for 12 months:

• frame;
• motor;
• battery;
• charger;
• controller;
• display or meter;
• headlight;
• front and rear brake systems, excluding normal brake-pad wear;
• shock absorber;
• throttle;
• front fork;
• handlebar;
• pedal-assist sensors.

APEFOX electric scooters

Tyres, inner tubes, screws, paint finishes, reflectors, free accessories and ordinary wear components are not covered by the standard APEFOX commercial warranty.

APEFOX warranty service

For a confirmed manufacturing defect, XVELO may coordinate the supply of a replacement component and appropriate installation guidance.

Under APEFOX’s current commercial warranty terms, a covered replacement component is generally supplied once during the applicable warranty period.

Unauthorised repairs or modifications may exclude coverage for damage caused or contributed to by that work.

APEFOX shipping-damage claims should be submitted within 14 calendar days of delivery.

---

5. ZAWES Warranty

Warranty periods

Wear-component coverage applies only to a verified factory defect or premature failure caused by a manufacturing defect. It does not cover normal wear from riding.

ZAWES off-road conditions

The ZAWES commercial warranty does not cover damage caused by:

• racing, competition, stunts or jumping;
• severe falls or crash impacts;
• riding beyond the Product’s stated design parameters;
• water or mud immersion beyond the specified wading limit;
• failure to clean and maintain the Product after off-road use;
• failure to check fastener torque, suspension or bearings;
• accelerated wear arising from intensive off-road use.

ZAWES warranty costs

For a claim approved solely under the ZAWES Manufacturer Commercial Warranty:

• the manufacturer covers the approved replacement component;
• standard outbound shipping of the replacement component is covered;
• return shipping of a defective component may be the customer’s responsibility;
• local labour, installation and service charges are not covered unless authorised by XVELO in writing.

These cost rules do not apply where XVELO is legally required to bear the relevant costs under applicable consumer law.

Visible ZAWES shipping damage should preferably be reported within 48 hours of delivery.

---

6. 79BIKE Warranty

Under 79BIKE’s current main-site manufacturer commercial warranty, the following components are covered for 12 months from delivery:

• battery;
• controller;
• LED lights;
• motor;
• display;
• throttle;
• electrical wiring;
• frame.

The 79BIKE commercial warranty applies to confirmed manufacturing defects and normally requires:

• proof of purchase or XVELO order number;
• photographs or videos showing the fault;
• Product and component identification details;
• cooperation with reasonable remote diagnosis.

For an approved claim, XVELO may coordinate a replacement component. Depending on the repair, the customer may need to work with an approved local technician.

The 79BIKE commercial warranty is provided to the original purchaser and is generally non-transferable.

Because 79BIKE warranty schedules differ between certain regional websites, the schedule expressly confirmed for the customer’s model and XVELO order at the time of purchase will apply.

---

7. OneSport Warranty

Warranty periods

Consumable-component coverage is limited to manufacturing defects present at delivery.

OneSport warranty service

For an approved claim, XVELO may coordinate:

• technical troubleshooting;
• repair guidance;
• shipment of a replacement component;
• repair or inspection by an approved service provider;
• another appropriate manufacturer-authorised solution.

Commercial or fleet use, free gifts and promotional accessories are not normally covered.

Visible shipping damage should be reported within seven calendar days, together with photographs or videos of the Product and outer packaging.

---

8. Bodywel Warranty

Warranty periods

Bodywel commercial warranty service

During the applicable warranty period, a component that fails because of a confirmed manufacturing defect, rather than customer damage, misuse or an external cause, may be replaced once free of charge.

For an approved Bodywel commercial warranty claim:

• Bodywel covers the approved replacement component and standard shipping during the applicable component warranty period;
• after the component warranty expires, the customer is responsible for the component and shipping costs;
• each eligible component is generally limited to one free replacement during its warranty period;
• full Product replacement is not automatically included and will only be considered where authorised by Bodywel and XVELO;
• any local repair must receive written approval from XVELO before work begins;
• Bodywel’s contribution towards an approved local repair is limited to €50 per customer, unless XVELO expressly confirms a different amount in writing;
• any unauthorised repair expense or amount exceeding the approved limit is the customer’s responsibility, except where applicable mandatory consumer law requires otherwise.

Required claim information

A Bodywel claim must include, where applicable:

• XVELO order number;
• delivery date;
• Product model, colour and quantity;
• a detailed description of the fault;
• clear photographs or videos showing the issue;
• relevant communication or diagnostic records;
• shipping tracking number;
• serial number or component code for battery, motor or charger claims;
• frame or other identifying code where reasonably required.

The carrier’s recorded delivery date will normally be used to calculate the manufacturer commercial warranty period.

Short-term component coverage

Tyres, handlebar grips, saddles, pedals and fenders must be inspected immediately after delivery.

A verified defect or damage affecting these components must be reported within three calendar days. After that period, replacement parts and shipping are normally chargeable under the Bodywel commercial warranty.

Under Bodywel’s published terms, puncture-type damage to tyres or handlebar grips caused by sharp objects is included only within this initial three-day inspection period. It is not covered when it occurs through normal use after delivery.

Front fork coverage

The six-month front-fork commercial warranty applies to confirmed non-customer-caused defects such as:

• cracking;
• weld separation;
• structural breakage.

It does not cover collision damage, overloading, improper assembly or other external damage.

Adjustments and maintenance

Brake, disc-brake and derailleur adjustment may be required after transportation or final assembly. A requirement for routine adjustment does not, by itself, constitute a manufacturing defect.

Customers are responsible for normal inspection and maintenance. The Bodywel commercial warranty does not cover damage caused by:

• water ingress;
• improper use;
• inadequate maintenance;
• incorrect assembly or adjustment;
• unauthorised modification or repair;
• accident, collision or external impact.

Bodywel shipping damage

If transportation damage makes the Product non-functional, the customer must contact XVELO and provide supporting evidence within seven calendar days of delivery.

Where the outer packaging is severely damaged, the customer should, where reasonably possible:

• photograph the package before opening;
• note the damage on the delivery record;
• retain the original packaging;
• refuse delivery if the carrier permits and the Product appears seriously damaged.

Signing for a package does not remove any mandatory consumer right, but failure to preserve evidence may make a carrier or manufacturer claim more difficult to verify.

---

9. PASEBIKE Warranty

Published warranty periods

PASEBIKE currently publishes the following manufacturer commercial warranty periods for eligible Products:

The ten-year frame period is a manufacturer commercial warranty and applies to a confirmed covered defect. It does not mean that every component of a PASEBIKE Product is covered for ten years.

PASEBIKE warranty service

XVELO is the primary point of contact for PASEBIKE Products purchased from xvelogo.com. A claim may require photographs, video, serial or component codes and reasonable remote diagnosis before coverage is confirmed.

PASEBIKE states that, where a covered component problem occurs within the applicable period and cannot be repaired, the affected component may be replaced with a new component free of charge. The available remedy remains subject to diagnosis, manufacturer approval and the model-specific terms in effect when the order was placed.

PASEBIKE states that it uses after-sales centres in Europe, but a customer must not send a Product, battery or component to any address without written authorisation and shipping instructions from XVELO.

PASEBIKE's public warranty information does not clearly allocate diagnostic labour, local workshop charges or return freight. Do not arrange paid repair or transport without XVELO's prior written approval. Nothing in this paragraph limits costs that XVELO must bear under applicable mandatory consumer law.

Replacement-parts availability

PASEBIKE states that it intends to continue supplying replacement parts, including motors, batteries, controllers and displays or meters, for at least ten years. This is a parts-availability statement, not a ten-year warranty and not a promise that parts will be supplied free of charge.

PASEBIKE shipping damage

Visible damage, a wrong Product, or a discrepancy in quantity or condition should preferably be reported to XVELO within three business days of delivery. Photograph the outer carton, shipping label, protective packaging, complete Product and affected area, note visible carton damage on the carrier's delivery record where possible, and retain all original packaging.

This reporting period supports manufacturer and carrier processing and does not remove any mandatory consumer right.

---

10. ORZEL Warranty

Warranty periods

For eligible ORZEL Products purchased through XVELO, the following commercial warranty periods apply:

The warranty period begins on the date of delivery.

ORZEL’s published manufacturer warranty for direct purchases provides the same one-year component schedule. ORZEL states that customers who purchase through an authorised dealer or third-party retailer should contact the original seller regarding warranty support.

Accordingly, customers who purchase an ORZEL Product through XVELO should submit all warranty requests directly to XVELO Support.

ORZEL warranty coverage

The ORZEL commercial warranty covers confirmed defects in materials or workmanship arising during normal personal use.

For an approved warranty claim, XVELO may coordinate one or more of the following remedies:

• technical troubleshooting;
• adjustment or repair guidance;
• shipment of an approved replacement component;
• reimbursement of an approved repair where authorised by XVELO in writing in advance;
• repair of the affected Product or component;
• Product replacement where reasonably necessary;
• another appropriate solution based on the diagnosed fault.

The appropriate remedy depends on the nature of the defect, Product condition, availability of replacement parts and applicable consumer law.

A complete Product replacement is not automatically provided where the issue can reasonably be resolved through diagnosis, adjustment, repair or replacement of an affected component.

ORZEL battery warranty

The ORZEL traction battery is covered for 12 months against confirmed manufacturing defects.

Normal lithium-ion battery ageing and gradual reduction in battery capacity through ordinary use are not manufacturing defects.

The commercial battery warranty does not cover damage caused or contributed to by:

• improper charging;
• use of an incompatible or unauthorised charger;
• water ingress or immersion;
• fire or excessive heat;
• physical impact;
• accident or collision;
• abuse or misuse;
• unauthorised repair or modification;
• improper storage;
• failure to maintain the battery during long-term storage.

Customers must not open, dismantle or attempt to repair the battery themselves.

ORZEL replacement parts

Replacement parts provided under an approved ORZEL warranty claim may be new or factory-refurbished components providing equivalent functionality and performance.

A replacement component normally remains covered for the remaining portion of the original Product warranty period rather than starting a new 12-month commercial warranty period.

Minor differences in appearance may occur where a component has been updated or the original version is no longer available, provided the replacement remains functionally appropriate.

ORZEL wear and maintenance items

The ORZEL commercial warranty does not normally cover ordinary wear or replacement of consumable components, including:

• brake pads;
• tyres;
• inner tubes;
• chains;
• cassettes;
• chainrings;
• pedals;
• grips;
• saddles;
• spokes;
• cables.

Routine maintenance and adjustment are also not manufacturing defects.

Examples include:

• brake adjustment;
• derailleur adjustment;
• tyre inflation;
• chain lubrication;
• spoke adjustment;
• tightening of bolts or fasteners;
• other normal maintenance required through ordinary riding.

Cosmetic conditions such as scratches, dents, paint fading, surface marks or environmental corrosion are not covered unless they result from a confirmed manufacturing or delivery defect.

ORZEL exclusions

The ORZEL commercial warranty does not cover damage caused or contributed to by:

• accidents or crashes;
• improper assembly;
• improper maintenance;
• failure to follow the applicable User Manual;
• commercial or rental use;
• racing or stunt riding;
• extreme riding outside the Product’s intended use;
• water damage;
• unauthorised electrical or mechanical modifications;
• speed or power modifications;
• installation of incompatible or non-approved components;
• unauthorised repairs;
• theft;
• fire;
• flood;
• natural disasters;
• negligence or misuse.

Products with altered, removed or illegible serial numbers may not qualify for commercial warranty coverage where the serial number is reasonably required to verify the Product and claim.

Free promotional gifts are not normally covered unless otherwise required by law or expressly stated in writing.

ORZEL shipping damage

If an ORZEL Product arrives damaged during transportation or is missing parts, contact XVELO as soon as possible and preferably within seven calendar days of delivery.

Please provide:

• the XVELO order number;
• photographs of the complete Product;
• photographs of the shipping carton;
• photographs of the shipping label;
• clear photographs of the damaged area;
• video evidence where reasonably necessary;
• a brief description of the issue.

Customers should retain the original packaging and all supplied components until the delivery claim has been resolved.

Depending on the issue, XVELO may coordinate:

• replacement parts;
• repair assistance;
• an approved local repair;
• Product replacement;
• another appropriate remedy.

The seven-day reporting period assists manufacturer and carrier claim processing and does not remove any mandatory consumer right that may remain available after this period.

---

11. Items Not Covered

Manufacturer commercial warranties do not cover damage or failure caused or contributed to by:

• normal wear and ageing;
• accident, collision, impact, dropping or external force;
• misuse, abuse or neglect;
• racing, competition, stunt riding or use outside the Product’s intended purpose;
• exceeding the stated rider weight, cargo, speed, power or terrain limitations;
• incorrect assembly, installation or adjustment;
• failure to perform required maintenance;
• improper charging or storage;
• use of an incompatible or unauthorised charger;
• water immersion, flooding or exposure beyond the stated water-resistance specification;
• corrosion caused by salt, chemicals, moisture, mud or improper storage;
• unauthorised repair or disassembly;
• frame drilling, cutting or welding;
• electrical, firmware, software, speed or power modification;
• use of incompatible or unapproved accessories or components;
• fire, flood, storm, lightning or other external events;
• theft, loss or vandalism;
• removal or alteration of a serial number where it is required to verify the claim;
• customer-arranged transportation damage;
• continued use after a safety-related fault became apparent.

Cosmetic issues such as scratches, dents, paint fading, decals, colour variation and surface marks are not covered unless they resulted from a manufacturing or delivery defect reported within the applicable period.

Routine brake, derailleur, wheel, cable or suspension adjustment is maintenance and is not, by itself, a manufacturing defect.

---

12. Battery Exclusions

Battery commercial warranty coverage does not normally include:

• natural capacity reduction caused by age or charging cycles;
• range variation caused by speed, terrain, temperature, rider weight, tyre pressure or riding mode;
• deep discharge;
• prolonged storage at an unsuitable charge level;
• failure to recharge the battery as required during storage;
• use of an incompatible charger;
• charging from an unsuitable electrical supply;
• physical impact or casing damage;
• water ingress or immersion;
• use or storage outside the stated temperature range;
• broken seals or unauthorised opening;
• use of the battery in a Product for which it was not designed.

XVELO or the manufacturer may request the battery serial number, charger details, voltage information or capacity-test results.

Customers must not open or attempt to repair a battery, motor, controller or other high-voltage component.

---

13. Warranty Claim Process

To submit a warranty claim, contact support@xvelogo.com and provide:

1. your XVELO order number;
2. the Product brand and model;
3. the frame or Product serial number;
4. battery, motor or controller codes where applicable;
5. a detailed description of the problem;
6. clear photographs of the Product and affected component;
7. a video showing the fault where reasonably necessary;
8. any display error code;
9. current mileage or odometer reading where available;
10. other safe diagnostic information reasonably requested by XVELO or the manufacturer.

XVELO will review the information and coordinate with the applicable manufacturer or technical team.

Additional evidence may be requested before a commercial warranty claim is approved. Failure to provide information reasonably necessary to diagnose the problem may delay or prevent approval of the manufacturer warranty claim.

---

14. Safety and Remote Diagnosis

Stop using the Product immediately if:

• the frame or steering system appears cracked or unstable;
• the battery is swollen, leaking, overheating or emitting an unusual smell;
• electrical wiring is damaged or producing smoke or sparks;
• braking or another safety-critical system is not functioning correctly.

XVELO may request safe remote diagnostic steps. Customers are not required to perform work that would reasonably create an electrical, fire or personal-injury risk.

Do not open sealed electrical components unless instructed by an appropriately qualified and authorised technician.

---

15. Warranty Remedies

Depending on the brand, component and diagnosed fault, an approved manufacturer commercial warranty remedy may include:

• troubleshooting;
• adjustment or installation guidance;
• repair of the defective component;
• shipment of a replacement component;
• repair by an approved service provider;
• return of the Product for repair where a parts-first solution is insufficient;
• replacement of the Product where repair is not reasonably possible;
• another solution authorised by the manufacturer.

A complete Product return is normally a last-resort solution. The customer must not return a Product or battery without written authorisation and shipping instructions from XVELO.

---

16. Replacement Parts

Replacement components may be:

• new;
• refurbished;
• reconditioned; or
• functionally equivalent to the original component.

Where the original colour or style is unavailable, a compatible alternative may be supplied.

A replaced component may need to be returned to XVELO or the manufacturer. The customer must follow all provided packaging and dangerous-goods transport instructions.

Under a Manufacturer Commercial Warranty, a replacement normally carries the remaining portion of the original warranty period. This does not limit an extension required under applicable consumer law.

---

17. Labour, Repairs and Other Costs

Do not arrange a paid third-party repair without prior written approval from XVELO.

XVELO will not reimburse customer-arranged:

• repair invoices;
• diagnostic charges;
• installation costs;
• replacement parts;
• freight or transportation costs,

unless the work and maximum reimbursable amount were approved by XVELO in writing before the cost was incurred.

If the fault is not covered, is outside the applicable warranty period or was caused by an excluded condition, the customer will be responsible for the applicable parts, labour and shipping costs. Any chargeable service arranged through XVELO will be explained before it is authorised.

Nothing in this section limits costs that XVELO must bear under applicable mandatory consumer law.

---

18. Shipping Damage

Shipping damage is handled as a delivery claim rather than an ordinary manufacturing warranty claim.

If a Product arrives damaged or incomplete:

1. photograph the unopened carton and shipping label;
2. photograph the protective packaging and complete Product;
3. record clear photographs or video of the damaged area;
4. retain all packaging and supplied components;
5. contact XVELO within the applicable brand reporting period.

Reporting deadlines used for manufacturer or carrier processing do not remove any mandatory consumer right. However, late reporting may make it more difficult to establish whether damage occurred during transportation.

---

19. Original Purchaser, Resale and Commercial Use

Manufacturer Commercial Warranties generally apply only to the original purchaser and are non-transferable unless the applicable manufacturer confirms otherwise in writing.

Products used for rental, delivery, fleet, resale or other commercial purposes may be excluded from the Manufacturer Commercial Warranty or subject to separate written business terms.

This does not affect rights that cannot legally be excluded or any separate agreement made with XVELO.

---

20. Warranty and Returns Are Different

A warranty claim concerns a defective Product.

A voluntary return or statutory withdrawal concerns the return of a Product without alleging a defect. Change-of-mind returns, cancellation, return condition and refund deductions are governed by the separate XVELO Return & Refund Policy.

The end of a voluntary return period does not end an applicable warranty or statutory right.

---

21. EU Consumer Rights

Manufacturer Commercial Warranties are provided in addition to mandatory consumer rights.

For eligible consumer purchases within the European Union, XVELO remains responsible as the seller for the legal guarantee required by applicable EU and national law. The legal guarantee is generally at least two years from delivery and is separate from the shorter manufacturer component periods described above.

Where a Product lacks conformity, applicable law may entitle the consumer to repair or replacement without charge and, where the legal conditions are met, a price reduction or termination of the contract.

For qualifying contracts concluded on or after 31 July 2026, choosing repair may result in a one-time extension of the seller’s legal liability period under the applicable national implementation of EU repair rules.

Nothing in this Policy excludes, restricts or replaces a mandatory consumer right.

---

22. Policy Updates and Order-Specific Terms

Manufacturer warranty policies may change.

The warranty terms applicable to an order are those confirmed for the Product when the sales contract is concluded. Later updates will not retroactively reduce an existing warranty.

Where the manufacturer subsequently offers more favourable terms, XVELO may apply those terms where confirmed by the manufacturer.

If there is a conflict, the following order applies:

1. mandatory applicable law;
2. a more favourable express promise made by XVELO at the time of purchase;
3. model-specific terms in the product page or order confirmation;
4. the relevant brand section of this Policy;
5. the general provisions of this Policy.

---

23. Contact XVELO

For warranty claims and after-sales assistance, contact:

XVELO Support

Email: support@xvelogo.com

Website: https://www.xvelogo.com

Contact page: https://xvelogo.com/pages/contact

Please include your order number, Product model and a clear description of the issue.